FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions (FAQ)

📦 Shipping

How discreet is your packaging?

Your privacy is important to us. All orders are shipped in plain, unmarked packaging with no indication of the contents or our product categories.

Where do you ship?

We currently ship to eligible locations within the United States. Additional shipping destinations may be added in the future.

How long does shipping take?

Orders are typically delivered within 3–7 business days after they have been processed. Delivery times may vary depending on your location, carrier delays, holidays, or weather conditions.

Will I receive tracking information?

Yes. Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's progress.

Do you offer expedited shipping?

If expedited shipping is available, you'll see the option during checkout.

⏳ Order Processing

How long does it take to process my order?

Most orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed on the next business day.

Can I change or cancel my order?

If your order has not yet been processed or shipped, please contact our customer support team as soon as possible. Once an order has shipped, we may not be able to make changes or cancel it.

My tracking says delivered, but I haven't received my package.

Please check around your delivery location, with household members, or with your local carrier. If you're still unable to locate your package, contact us and we'll be happy to assist you.

🔄 Returns & Refunds

What is your return policy?

For hygiene and safety reasons, opened or used intimate wellness products cannot be returned or exchanged.

Can I return an unopened item?

Yes. Unopened, unused products in their original packaging may be eligible for return within 30 days of delivery. The item must be in resalable condition.

What if my item arrives damaged or defective?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue promptly.

How long do refunds take?

Once your return has been received and inspected, approved refunds are typically issued to your original payment method within 5–10 business days, depending on your financial institution.

⭐ Product Quality

Are your products high quality?

Yes. We carefully select products that meet our standards for quality, durability, and customer satisfaction.

Are your products made from body-safe materials?

Many of our products are made with body-safe materials such as premium silicone, ABS plastic, stainless steel, or glass. Please review each product page for specific material information.

Are products tested before shipping?

Products are inspected before shipment to help ensure they arrive in excellent condition.

Do products include instructions?

Many products include manufacturer instructions. If you have questions about using a product, our customer support team is happy to help.

🔒 Privacy & Security

Is my payment information secure?

Yes. We use secure checkout technology to help protect your payment information during every transaction.

Will my purchase appear on my package?

No. Our packaging is discreet and does not display product names or reveal the nature of your purchase.

Will anyone know what I ordered?

No. We respect your privacy and handle every order with confidentiality.

💬 Customer Support

How can I contact customer support?

If you have any questions before or after placing your order, please contact us through our website's Contact Us page or by email. We're happy to assist you.